Refund and Returns Policy
1. Return Window
Customers have 14 calendar days from the date of delivery to initiate a return request. After 14 days, we will not be able to offer any refund or exchange.
- Note: For defective or damaged items, customers must notify us within 48 hours of receiving the product.
2. Eligibility for Returns
To qualify for a return:
- Items must be unused, unwashed, and in their original condition.
- Items must have all original tags and packaging.
- Customized products (e.g., embroidered or printed items with personalized designs) are non-returnable unless they arrive damaged or contain manufacturing defects.
Non-returnable items include:
- Gift cards
- Sale items
- Items marked as “Final Sale” or “Non-Returnable”
3. Return Process
To initiate a return:
- Contact us at support@vowwear.com with your order number, reason for return, and photos (if applicable, for defective items).
- Our team will review your request and respond within 1-3 business days with return instructions.
- Upon approval, ship the item back to the address provided, along with a copy of your invoice.
4. Refunds
Once we receive and inspect your returned item:
- You will be notified via email about the approval or rejection of your refund.
- If approved, the refund will be processed within 7 business days to your original payment method.
Note: Refunds for items purchased using store credits or gift cards will be returned to your store credit balance.
5. Exchanges
If you wish to exchange an item for a different size or color, follow the return process and specify your exchange request. Exchanges are subject to stock availability. If the requested item is out of stock, we will process a refund or offer store credit.
6. Return Shipping
Customers are responsible for return shipping costs unless the item was received defective or incorrect. For defective or incorrect items, Vow Wear will provide a pre-paid return shipping label.
7. Non-Refundable Items
The following items are non-refundable:
- Customized products (printed/embroidered with personal designs)
- Sale or discounted items
- Items marked as “Final Sale”
8. Damaged or Defective Items
If you receive a defective or damaged item, notify us at support@vowwear.com within 48 hours of delivery. We may request photo evidence and will either offer an exchange, refund, or store credit based on the situation.
